REQUEST A FREE DESIGN CONSULTATION CALL NOW 02920 529 797
Jarrods Bespoke Staircases
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REQUEST A FREE DESIGN CONSULTATION CALL NOW 02920 529 797
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You are here: Home / Our Approach

OUR APPROACH

We're with you every step of the way

The First contact

In the first instance, we will gather a little information with a view to assigning one of our local designers to you.

Generally speaking it will be Sherelle or Jarrod who will take your initial phone call or respond to your first contact on our website. We believe that it is common courtesy to take the time to speak with all potential clients. Since we know every aspect of our business, we are therefore able to answer any queries, no matter how random they may appear to be. We also like to take the opportunity to introduce ourselves and create a personal service from the outset.

The Design Stage

Within 24 to 48 hours, one of our designers, geographically closest to you, will call you to arrange a meeting at a time that suits you. We are proud of our informal, friendly approach, so the designers will simply show you samples of our products and allow you to look through an album of some of our recent projects while they take measurements of your existing staircase or proposed furniture.

We don’t like to put our clients under any pressure, so our design teams will always offer a quote via email. This eliminates those awkward hard-selling moments. Unless of course you insist that you want an instant quote.

The Best Price

We always offer the best price on all of our projects so are unable to offer any special discounts. We will adhere to the original quote for 30 days, because we believe in giving our clients the best price from the very beginning.

As far as we’re concerned, if a price can be changed after it’s been quoted, then it obviously wasn’t the best price in the first place.

We pride ourselves on the quality of our people, their craftsmanship and the products that we use. That’s why we put the profit that we make back into the business.

When you’re happy to move forward and the deposit is paid, the work can begin.

Surveys & Checklists

Approximately a week after confirming that you’d like to go ahead, the contract and samples will be finalised and a surveyor will be booked to make a detailed checklist of everything involved. Upon his visit, he will go through every aspect of your staircase to ensure that you are happy and agree with each detail. He will also offer you a choice of installation dates on this visit.

You will then receive a letter of confirmation with an installation date from our administration team.

Finely Polished Quality Control

In the meantime, the joiners will be busy preparing your woodwork, whilst our in-house french polishers will hand finish your bespoke staircase or furniture with 4 coats of lacquer. This means that the only maintenance it will require is with a damp cloth.

Before it leaves the workshop, all projects will go through one final quality check. One week before installation you will receive a telephone call from our workshop manager to confirm times and parking facilities.

Shortly before or on the big day, you will also receive a call from our joiners regarding arrival times.

Installation & Final Sign Off

Installation of your new staircase or furniture will generally take 1-2 days. Our fitting teams are thorough in every aspect of their work. They will request that you look through their work carefully and are satisfied with every detail. After a final polish and a clean up, the final payment will be collected from you and your 10 year guarantee will then be issued from the office.

Now all you have to do is show your neighbours!!

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“Very pleased with the finished product and everywhere left clean and tidy! Craig was very helpful.”

Margret Gould

More Testimonials

“Very pleased with the finished product and everywhere left clean and tidy! Craig was very helpful.”

Margret Gould

More Testimonials

“Very pleased with the finished product and everywhere left clean and tidy! Craig was very helpful.”

Margret Gould

More Testimonials

OUR DESIGNS

All our designs are completely bespoke so you can have the staircase you’ve alwayes imagined.
Take a look through examples of our designs below.

Classic Wood
Contemporary Wood
Contemporary Glass
Classic Metal
Contemporary Metal

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💫 It’s AGM day 💫 A big thanks to our brilliant Jarrods team for all their hard work this year, to our wonderful customers and to the @Village_Hotels Cardiff for accommodating us today! We’re looking forward to a few celebratory drinks this evening 🥂 pic.twitter.com/Tb5MPNkOkT

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Hello, December! The nights are drawing in, the mornings are crisper and we can hear the very faint sounds of sleigh bells in the distant. It's the most wonderful time of the year! 🎄 pic.twitter.com/EgxuuJXnxB

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11:30 am · 1st December 2019
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Walking in a winter wonderland ❄️ We're throwing it back to last year, when one of our fitters Craig sent us these snowy snaps from Kent. Who thinks we'll have snow again this year? pic.twitter.com/Sqje1WOmqH

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12:47 pm · 29th November 2019
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@JarrodStaircase

DID YOU KNOW… The silvery swirls seen often seen in premium oak are called medullary rays. Far from being a sign of damage or flaws, medullary rays are in fact an indication that the wood been crafted from the finest and most expensive quarter sawn oak. pic.twitter.com/zDTLtifbMP

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12:00 pm · 28th November 2019
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@JarrodStaircase

THE PERFECT FINISH! We want your staircase to feel as good as it looks. That’s why we take our time to discuss what material and finish is best for you. Whether oak, maple, walnut or beech, we’ll match existing wood to blend seamlessly with your home. pic.twitter.com/gra2rtBoOD

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11:37 am · 27th November 2019
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@JarrodStaircase

We're currently in the depths of one of our busiest periods and we're amazed everyday at the strength and commitment that our staff show. The compassion towards their colleagues and their determination to achieve the best for our customer is incredible! #MondayMotivation pic.twitter.com/XHmZhQk0FW

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7:05 am · 25th November 2019
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@JarrodStaircase

'We spoke with a number of staircase companies but Jarrods stood out from the others. A highly professional and experienced team who are also extremely approachable.' - Read our latest customer story featuring the Nelms' stunning oak cantilever staircase bit.ly/35lJaBJ pic.twitter.com/Nf7oKrlZB1

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11:02 am · 21st November 2019
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@JarrodStaircase

Concrete or Wood, which would you choose? twitter.com/dezeen/status/…

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11:01 am · 21st November 2019
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@JarrodStaircase

6 years ago today! 🗞 Exactly 6 years ago today we spotted our first ever ad in The Telegraph. A step on the right direction? Definitely! Here’s to the next 6 years! 🥂 pic.twitter.com/mWPrQP2OHq

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10:07 am · 9th November 2019
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Jarrods Staircases
Jarrods Staircases
@JarrodStaircase

Testimonial Tuesday ✨ "The [fitters] worked long hours, always cleaned up at the end of the day, even putting their cups back in the kitchen before leaving. By the end of day three they were saying their goodbyes and we were looking at a lovely new staircase" - Mr & Mrs Stubble pic.twitter.com/T6VGz4iPNT

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1:16 pm · 5th November 2019
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Jarrods Specialist Carpentry Limited is an Appointed Representative of Shermin Finance Ltd, which is Authorised and Regulated by the Financial Conduct Authority – FRN 727594. Shermin Finance Ltd is a Credit Broker not a lender. They offer Credit Facilities from a panel of Lenders.
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  • Home
  • Staircase Renovations
  • New Staircases
    • Classic Glass Staircases
    • Contemporary Glass
    • Contemporary Wood
    • Classic Wood
    • Contemporary Metal
    • Classic Metal
    • Feature Steps and Under stair Storage
    • Back
  • Inspiration
    • Design Ideas
    • Blog
    • Back
  • Cabinets
  • Bedrooms
  • Studies
  • Home Cinema
  • Our Approach
    • Our Team
    • Our Story
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    • Back
  • Blog
  • Contact
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  • Our customers
    • Testimonials
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