Our Happy Customers
Here are some of the things that our customers have said about us;
Professional, efficient and honest throughout.
Nick and Jim did an amazing job on my modest residential staircase. I’m a very difficult customer to please and like things done to exacting standards.
The work met those standards and I can’t believe how relatively mess free and painless the job was given it’s at the heart of a house. I simply can’t recommend these people highly enough. Craftsmen!!
Absolutely fantastic from start to finish. All staff were of highest quality, professional, Knowledgable, polite. They were very careful indeed and took a lot of pride in what they did and were extremely respectful that they were in your house. Would certainly recommend Jarrods to anyone thinking of having a staircase done. Top Quality.
Fantastic from start to finish! Very professional, highly skilled and a pleasure to have in our house during the fitting. Delighted with our lovely staircase and would highly recommend Jarrods over other companies.
I have recently had a bespoke staircase designed and fitted by yourselves, I am so thrilled with the results and the fitting team led by Rhys. The quality of the workmanship is excellent and they were an example of professionalism to work in my home. I would not hesitate in recommending Jarrods to anyone who is interested in a bespoke staircase installed.
We had our staircase renovated by yourselves last week (25-26th May) and just wanted to let you know how impressed we are with the work and also the service received. We had several companies out to give quotes, all of which had sales on offering discounts etc. Jarrods however gave us a fair price without any pressure sales which attracted us from the outset. Where other companies just sent a salesman, Greg Dean was able to give us real ideas and suggestions what we hadn’t considered to make a real feature of the staircase, he was also able to advise that jarrods could produce a bespoke wood stain to match the exact colour we were looking for. In addition your fitters were fantastic, they worked so hard for two days to ensure or staircase was finished which was hard work on which was two very warm days here in Newcastle, they really are an asset to your company. Thank you to everyone who worked on our renovation, we are over the moon with it!
We had our stair refurbishment project completed by Andrew today. Just a quick note to say a big thank you to all involved. The product is outstanding and the workmanship, work ethic and professionalism throughout the home installation was a credit to the Company and wider team. Georgia and I are delighted with the staircase and finished product. Andrew worked tirelessly over the two days at site, his efforts and work rate were truly excellent and a credit to the Company and his professional training. We wish him and Jarrod’s all the best for a bright future- With thanks Keith & Georgia Evans
What an amazing renovation!
We had tired of our old traditional staircase and wanted to modernise the look of our hallway. The oak and glass panel staircase we have had fitted looks fantastic and is a real feature when you walk into our house.
The workmanship was exceptional and the chap who fitted it on his own (Andrew) was a lovely guy and a credit to Jarrod’s. He finished the whole renovation in three days (and as a bonus there was only minimal decoration required afterwards).
Money well spent!
PS I would also like to say the whole experience from first contact, through to ordering, measuring, arranging the fitting date (which we had to change at the last minute which was no problem) and the fitting itself were all excellent! Even had a call or two from Jarrod just checking things were OK
Just a note to say how happy we are with the job you did on our staircase this week. Your fitter, Kieran, is exceptionally hardworking, pleasant and polite. He is a credit to the company. We would have no hesitation in recommending you to anybody who was interested in having their staircase refurbished. Thank you for ensuring a painless experience and providing exactly what we wanted and expected.
I have just returned home and seen our staircase with new carpet and glazing for the first time and I felt I should write to thank you.
We just love it, and actually are now pleased that we did not opt to change the oak to white.
It has made a huge difference to the landing and hallway and it is so much lighter now.
Thank you so, so much.
Please pass on our thanks to all concerned
Staniforth Architects worked with Jarrod and his team to develop a beautifully crafted modern timber stair for a listed Georgian house.
Jarrod and his team were very approachable and accommodating throughout the design and construction process ensuring our original design intent and client aspirations were realised.
We worked closely with Jarrods throughout the project, evolving and resolving details, testing different materials and their finishes, resulting in a carefully considered bespoke stair worthy of the stunning Georgian property.
We would have no hesitation in recommending Jarrods and have been pleased with their service and level of professionalism throughout.
I have enclosed 3 images of the staircase you recently installed for us, and we are very pleased with the result.
A big thank you to all your team, but especially pass on our thanks to Andrew and Liam. There were most considerate and courteous throughout the installation, and kept their intrusion into our home to a minimum. Their work was of excellent quality.
Very best wishes,
It has been a few weeks since you refurbished our staircase, we waited until the carpet etc., had been done to complete the picture and are extremely pleased, it has made a difference and looks beautiful.
The installation team (especially Andrew) were very good, worked hard, tidy and kept us informed in the process throughout, a credit to your company.
We would have no hesitation in recommending your company to anyone wishing to have a similar installation.
With best wishes
Janet and Graham Zambra
From our first meeting with John Sadler who was knowledgeable and very friendly, at once an installation date was agreed , everything ran like clockwork. Rhys and Kieran were our fitters they were very professional. They took care in our home,clean workers, always sweeping up and very very polite.
Our completed stairs has more than lived up to our expectations and we are thrilled.
An excellent team all round. A winning combination!
I am incredibly pleased with my new staircase. Everything I’ve experienced throughout the process has impressed me greatly.
From my initial contact to the follow-up visit, I was given nothing but straightforward and practical guidance. Because of this, the new staircase is not only functional it’s also a stunning piece of design.
I had high expectations for the installation but these were surpassed so much more than I could have imagined. The installation team turned up on time, to the minute! What followed was a masterclass in carpentry.
They took pride, time and effort in what they did and the structure of the stairs was in place by the end of day one! By the end of day two, it was complete and they left the house without the trace of a mess.
I could not be more pleased with my new staircase and take every opportunity to show others what’s been achieved. With Jarrods, you not only get what you pay for, you get far, far more!
We would recommend Jarrods to anyone looking to renovate their staircase. Their service is fantastic.
The small details such as choosing the width of the spindles made all the difference. We had the option of a very thin, modern design but liked the gentle curve of this particular style. It mimicked the curve of the staircase itself. It was simple yet stylish and classic – perfect for creating an entrance fitting with the style of the property and size of the entrance hall.
The small spotlights inset into the staircase frame were a fantastic addition that not only add that crucial contemporary touch but look absolutely incredible when lit at night!
We were passionate about installing a staircase that would reflect the blend of modern and classic style in our home and from the outset it was clear that Jarrods shared our vision.When Jarrod visited our home on his first site visit he understood immediately what we were trying to create – he’s so passionate about what he does and this is reflected in all aspects of Jarrods from the design phase to installation process.
Jarrods understood exactly what we wanted to create and how important it was to let as much light in as possible.
The design and installation process was so fuss-free, quick and the workmen were fantastic!
The installation was so quick and professional.
Jarrods weren’t afraid to try something new. They had never installed the clear spindles before as they were brand new to their range but we loved them as they fitted the brief perfectly and Jarrods were keen to use them on the right project – which ours was!
I am so pleased with my stunning new staircase, it looks beautiful. From the first visit to design to quote, follow ups and most of all the fitting. Craig and Cameron fitted my staircase and what polite, hard working, neat, clean and tidy young men they are, in fact they are the most professional guys I’ve had work in my house in a long time. Nothing was to much trouble and they run me through from start to finish what they were doing. Nice to see fitters turning up extra early and working into the evening , very rare these days. Their work is exceptional and we are both so pleased with our stunning new staircase, it’s transformed our home. They are a credit to your company.
Thank you again for anyone who had an involvement in making us two very happy customers.
Allison and Marc Das
We would like to take this opportunity to compliment the two young men, Rhys and Kieran for the work done on our staircase this week.
They worked so hard, with great confidence, precision and care. It was a pleasure to have them around the house and they were very friendly and polite. They were keen to please us and to uphold the reputation of Jarrods. Good customer service combined with crafted skills is becoming rare these days. They obviously take much pride in their work and are a great asset to your company.
My wife and I took a lot of time trying to locate a good staircase installation company. We started by searching the web and created a shortlist of four companies, one of which was a national major. We invited each to discuss our requirements and provide us with a quotation. Jarrods stood out for its customer orientation, attention to detail and competitiveness. The installation included a staircase and a small bridging gallery. The work was completed in two days. The installation team were professional, worked clean and delivered a high quality job. We were also pleased with the aftercare package and maintenance guidance that we received. It is almost a year since the work was done.. It is easy to maintain and requires little effort to sustains its impact. We remain delighted with our choice.
I would just like to send an e-mail to say how absolutely delighted Glyn and I are with our new oak staircase, skirting boards and oak floorboards. The end result is better than we could have hoped for, and we really feel our hall stairs and landing has the wow factor now.
We were so impressed with the professionalism and dedication shown by both Rhys and Keirion and by the time they left us felt like part of the family. We have had many many workmen at our home over the years but none impressed us as much as the two skilled members of your workforce did. We were delighted from start to finish and would not hesitatge to recommend you to anyone.
Many many thanks from two happy and very satisfied customers, we look forward to having more home improvements with you in the future.
Rhys and Keiron two lovely lads.
Punctual,courteous and professional.
Worked well as a team producing high quality results.
Good eye for detail and took responsibility and ownership of the task in hand.
Worked in the spirit that they cared greatly about what they were creating.
End result? we are very happy customers.
Thanks to Paul and the team in Barry for their contribution.
John Sadler said the last time we spoke that when I saw the finished article I would be pleased that I decided to have the job done. Please tell him he was spot on.
Your lads did a great job! Very professional, very tidy, and we are absolutely delighted!!
Everyone I have dealt with has been most professional, polite and given me good information. The company was recommended to us by our neighbours, and we have also been pleased with the work, and we too will pass on a recommendation!
Really pleased with the end result!! Would highly recommend!
Absolutely Superb! Rhys and Kieran have been amazing from day 1 through to completion, everything has gone like clockwork. Nothing too much trouble, they have definitely gone the extra mile for us! We are delighted – Workmanship is the best we have ever experienced. Superb job by wonderful craftsmen.
Jarrods knew exactly what sort of design we wanted and how a minimal style would fit in with the other modern renovations we had already completed in our house. The design process was simple which meant the time frame from the initial concepts to completion was very quick!
Their designer, Roger was so professional and we couldn’t recommend him enough.
The staircase took just three days to install meaning minimal disruption and installation work which was fantastic!
We found Jarrods having searched online for ‘bespoke staircases’. We saw some images of their completed staircases on the website and we knew instantly that was how we wanted our staircase to look. When Jarrods visited our house we immediately found them so approachable and Jarrods after sales team have been amazing – the customer service is incredible.
We couldn’t believe that Jarrods installed the staircase in 1.5 days! They delivered exactly what they said they would and we cannot recommend them enough!
A thoroughly professional job, taking into account a couple of subtle changes on site.
I have to say that the finished staircase exceeded our expectations, which is a testament to the excellent craftsmanship and professional approach by the guys on site! Many thanks
I am extremely pleased with the way the job was done. Rhys and Kieran were Fantastic! They kept the house clean at all times and considering the job that was undertaking, I was very impressed. I can’t find the words to say how pleased I am with the finished staircase, It looks Fab. An excellent job with attention to detail, I would recommend Jarrod’s to everyone!
We have just had our stair case refurb, when you took our order you told us you would be sending the best fitters.
Well you were not wrong,the guys well excellent.
Top class job, I’ve worked with aircraft fitters that were not as good as these guys, their attention to detail is excellent.
Everything was left clean and tidy, please pass on my comments to the management.
Not only was their initial customer service and design phase excellent but their installation team were clean, tidy, always on time and completed the job so quickly with minimum disruption to us. Going back to that first meeting, they showed us as a company that they take a real interest in their customers and what they want out of the design process.
The installation itself took just two days. We had ideas that it would be a huge disruption lasting for weeks but it was nothing like that. We were so pleased to have the work completed in 48 hours!
Jarrods have a more personal and flexible approach to their customer service, design process and installation which was key for us. This starts from the moment you make that first enquiry right through to the work being completed. They deliver what they say they will when they say they will – you simply cannot ask for more than that. I wouldn’t hesitate to recommend them in an instant.
The team of Rhys, Kieran and Tom never stopped working over the two days. Nothing was too much trouble for them and they seem to operate as an efficient team. They certainly know what they are doing, and took pride in their finish. We are extremely pleased with the whole process, from John who did the design, to Paul who completed the survey, and the team who have completed the work! Thank you very much.
We are absolutely delighted with our renovated oak and glass staircase – so much more sleek and modern than the previous painted pine! The Jarrods team were thoroughly professional and courteous from start to finish. Thank you very much indeed.
1. Installation was completed profesionally and efficiently by the team.
2. We are extremely happy with the finished result.
3. The team were helpful and considerate throughout the work, which was completed with the minimum of disruption.
4. We would be happy to recommend Jarrod’s after our experience with the company, from our first enquiry to the finished result.
Thank you Paul, thank you Pauline and thank you Lads!
A wonderful job undertaken by some lovely lads! The staircase and surroundings look marvellous – Thank you!
“Very pleased! Very hard working and very polite. A pleasure to do business with.”
Very well executed work, neat and tidy workmanship. We would highly recommend Jarrod’s!
Excellent workmanship! Very clean and efficient. Many Thanks to the whole team for a great job!
“Great Job, what a transformation. Both lads are polite and hard working, a credit to you!!”
“Excellent job and left in a very tidy condition. We are very pleased with the change the new stairs has made to our hall. We look forward to the addition of touch to open under stair drawers! Fantastic team (Rhys, Kieran and Tom)“
Absolutely delighted with the staircase. Excellent workmanship and a pleasant group of individuals.
All completed in one day, looks Great!! Thank you.
Jarrods were willing to go that extra mile and listen to what we wanted. Nothing was too much trouble – they are so focused on creating the staircase that you want rather than what is simply in their standard range. They are completely customer focused and specialise in creating an individual staircase. Their installation process is quick and effortless with minimum mess!
“Nick, Craig and Ryan have been the ultimate professionals. Any query regarding fine detail was responded to calmly. Nick’s experience and eye for detail was evident. Craig excels in customer relations! very polite and attentive. Ryan was careful and tidy. We appreciate having a team of skilled craftsmen in the house who clearly enjoyed their work and have pride in what they produce. Thank you.”
“We are delighted with our new look stairs!! Rhys and his team were superb workers – polite and friendly. The standard of their work is to be praised and we would certainly recommend your firm to anyone. From the first phone call to the last, and even the hoovering, you have been great. Thank you!”
“Jarrod, many thanks to you & your team for the hard work they put in to give us the stair we’d hoped for. I wanted a company that I felt would give excellent customer service with a personal touch.
We definitely got that and I’m delighted we chose Jarrods over the competition. It’s a pleasure to recommend you to others”
“Delighted with the outcome! Extremely impressed by your staff, very courteous, pleasant and competent!”
“Excellent workmanship, and a joy to have witnessed these guys work on my stairs! We are very very happy!”
“The execution of our staircase was carried out very professionally. Any difficulties were overcome with skill, and good advice was given as to the available options. The Craftsmen were thoughtful and personable, and tidied up well at the end of the job.”
“We are very pleased and overwhelmed with our new staircase. The finished result is better than we anticipated. Your fitters are a credit to your firm. Many Thanks.”
“A very nice, clean job. Many Thanks”
“The stairs look fantastic, we are so pleased with them. The boys working here were very professional, friendly and did the company proud with their workmanship. The process from our first meetings with you to finishing the stairs today has been seamless and much more than hoped for.”
“Extremely pleased with the whole process, from start to finish! An excellent job and will highly recommend to all that ask!”
“Nick and Craig were excellent ambassadors for your business. We are delighted with our refurbished staircase – the quality of both the materials and the workmanship are extremely high. The team cleared up after themselves and left our house looking tidier than before they started! “
“I am very pleased with the beautiful new staircase, and I am impressed with the hard work the team provided. Thank you so much.”
We made a decision in December to change our staircase, and by the start of February our dreams had come true! Our glass staircase has brought light into our lives!
We found Jarrods refreshingly easy to deal with and with their focus on exceptional customer service and good communications ensured that any concerns were immediately dealt with. The finished staircase has exceeded our expectations – all accomplished by skilled tradesmen who went that extra mile. An excellent product built by a company that puts the customer first. It’s a pity we don’t have any more stairs to build because we enjoyed our Jarrod experience.
Great job by really skilled and pleasant guys. Worked late into the evening to ensure the job was finished and to such a high standard! The new staircase has transformed our house!
Excellent workmanship, pleased with the whole job from start to finish!
A great service, completed on time, with attention to detail by happy, pleasant grafters, who delivered a fabulous staircase which met all our expectations.
A quick note to say how impressed I and Katrina were with the quality of the workmanship your company achieved when refurbishing our stairs. I was also impressed by the courtesy of your tradesmen during the job, which was finished without fuss and on time!
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We would like to say that we are very pleased with the results. You and your staff are to be congratulated on the professionalism showed during the installation and your site team proved a great asset to your company.
Jarrods has demonstrated to be an excellent choice of company to upgrade our staircase.
Your company was very attentive to our wishes throughout the process, with numerous phone calls to assure us everything was on track.
Your quotation and ordering system was thoroughly carried out by a site visit of your sales rep and then a couple of weeks later your surveyor visited to take the exact measurements for the installation and he was able to agree any late or minor alterations to the specification.
The installation was completed in 1 day, rather than the two days expected, as the lead carpenter was joined by a colleague and this speeded up the process of installation. Your team were extremely capable and they left our house in an orderly state and mess was minimised throughout the installation.
The upgraded staircase looked just like one the photographs in your brochure.
We would recommend Jarrods to anyone wanting to modernise their staircase – your company did an excellent job and it looks great.
Lynda Emmerson and Rod Parker
I am writing to say how pleased we are with the service we have received from Jarrod’s. Your fitters, Nick and his apprentice Matt have done a really fantastic job and we’d be grateful if you would pass on our sincere thanks to them both. Their workmanship is first class and their attitude, timekeeping and general friendliness made it a pleasure to have them around. They worked incredibly hard over the two days they were here, often re-doing certain tasks until they were completely happy with their work. Moreover, upon completion of the job they were in no hurry to leave until we were completely satisfied with the finished product. We were also very happy with your salesman John Dowle and your surveyor Paul Hanson. We particularly liked John’s warm and friendly personality and his honesty and the fact that he took a lot of time to understand what we were looking for. The best thing we liked about John was the fact that he offered ideas and suggestions without being “pushy” about them. John certainly secured the job for you. Paul was excellent value in that he went to some length to explain technical issues and areas which we would need to address upon completion of the work e.g decoration touch ups and he also described how the fitters would tackle various aspects of the work.
In summary, were felt very comfortable with every aspect of the project from beginning to end and we are very happy with the end result. Our grateful thanks to John, Paul, Nick and Matt.
Our stairs were completed on Thursday ahead of time, I was out all day and left before Craig and Baz arrived, it was a lovely surprise to walk in an see it for the first time – I was blown away as it was much better than I think I had expected. Those cranky old under-stairs doors gone!! (Yipeeeee)
Please thank Craig and Baz for me, they did a superb job and are very efficient at what they do, I understand that Baz was the apprentice, and he completed his first newel post on our job – tell him well done, it is a professional job and Craig must be a great teacher. Even with my husband winding them up at times……….
Many thanks to you all once again. You are a great team!!
After looking at a number of websites of companies advertising staircase renovations, we chose yourselves. You appeared to be a company that offered a more personal service. From that point, sales and surveyor (Roger and Paul) and the two lads that carried out the work, it was a nice experience to work with people that were interested in what we wanted to achieve.
We agreed for the work to be carried out and a start date for them to start. The two guys, Nick and Craig arrived with us early morning, within the hour they had set up all their machines and work began.
The men worked long hours, always cleaned up at the end of the day, even putting their cups back in the kitchen before leaving. By the end of day three they were saying their goodbyes and we were looking at a lovely new staircase!
Please thank your team for doing a great job, taking the time and interest in making sure we were happy with the finished job.
Thank you so much for transforming the entrance to our house by the renovation of our staircase.
Nick, Craig and Bas were excellent. They showed true professionalism – they were organised, very hard-working, showed ingenuity when problems arose, patience with my many queries and perseverance. They were always polite and cheerful despite the fact it rained almost all the two days they were with us. They used their gazebo in the drive for all the cutting work, minimising the mess, but in any case they regularly tidied up as well as at the end. They clearly enjoyed their work and took pride in what they do. This reflects very well on the firm’s ethos.
We decided to go to Jarrod’s, not only because we knew they would renovate the staircase very well, but also because they agreed to mend the 90 year old stairs, making them safe, and make the access to the under stair space much better with stylish doors as well.
The staircase itself is of high quality and truly beautiful, as good as we might possibly have hoped. It has created light in the hall and landing, reflecting the clean lines but warm style we are trying to achieve in the house. We can hardly wait until we get a new carpet! Although the under stair cupboard gave a few problems, they were resolved and we also now feel much safer walking up and down stairs.
It has been a pleasure to work with the whole team, in part because of their emphasis on customer service and good communication: from Roger at the start, to Paul and then the team, to Pauline and Jarrod himself at the end. I would fully recommend Jarrod’s. If you are prepared to pay the premium for quality, you will be delighted with the result!
Jarrods were friendly and professional which is a perfect combination when you have people – whether that is the designers or installers – in your home for a number of days. We were given the technical drawings, the pricing was fair and the entire staircase took only two days to install.
Jarrods stand out on two points: their flexible and personal service. They stood out clearly from the competition and were a delight to use. A job that could have taken weeks, and not been entirely what we wanted, happened quickly, professionally and without fuss. The installation team were punctual and worked tirelessly to complete the job speedily. We were hugely impressed!
We wouldn’t hesitate to recommend Jarrods to anybody. We might have found them via an online search (and at that, they were not local) but distance wasn’t an issue and the service we had from day one stood out a mile from any other company.
Our wooden staircase is now complete. Nick and Craig our installers were prompt, professional and a pleasure to have working in our home. They worked extremely hard, often til 6.45 in the evening. Their attention to detail was exemplary.
Paul (Surveyor), must get a mention for sticking with my mad desire to have unique black wrought iron spindles on the landing that had to come from France! He kept us informed of progress all the way until we finally managed to locate them and wow am I pleased with the end result!
Jarrod himself rang to check that all was going as planned, and customer service has been without fault from start to finish.
In conclusion, did I get what I wanted rather than something that the company wanted me to have?…Yes!
Did the completed project meet my expectations?…Yes, without doubt!
Standard of workmanship and quality of goods?…Excellent!
Time taken for the project to be completed?… Two and a half days, no complaint at that.
You may find cheaper, yes, but having researched many and spoken to some, I would have no hesitation in using Jarrods again or recommending them to friends. It is true, you get what you pay for. This company is mindful and respectful that a project like this is a major undertaking for a homeowner and this is reflected in it’s service and product.
The recent glass and light oak renovation to our balustrades and banisters has brought our hall and landing from looking very dated (1960’s build), bang into the 21st century at a stroke. It has added a real wow factor to our hall and made it much lighter and brighter.
Nick and Craig are not only real craftsmen, they are also courteous, punctual, extremely hard working and a pleasure to have in your home. Please pass on our pleasure and thanks to them both for a first class job. We will have absolutely no hesitation in recommending Jarrods to other people because of your professionalism, attention to detail and commitment to customer satisfaction.
The design Jarrods came up with enables us to make the space a new room, despite being a hallway.
John Sadler was very professional and passionate about the quality of workmanship. He made us feel like it was a really exciting big decision and that we needed to get it right so mustn’t rush our decision. He showed us lots of styles then supported us when we opted for a bespoke design to fit in with our home.
Jarrods are as excited as we are with our new staircase and take genuine ownership to get it right.
The end result oozes a quality finish!
When it came to finding the right company to install our new staircase, Jarrod’s stood out from the rest. Not only was their design service and customer care excellent, but they were able to complete the design we wanted, whereas the other companies said they couldn’t do it. Jarrods ensure that you get the staircase you want rather than a standard model. The design service is so personal.